Returns and Delivery Policy

Despatch: We aim to despatch all orders the same day.
Next Working Day Delivery: Available via DPD / Royal Mail. Orders must be placed before 1:00 pm Monday–Thursday to guarantee next-day service. Orders placed after this time or over the weekend will be processed the next working day.
Standard Delivery: Sent via Royal Mail Tracked 48 (typically 2–5 working days).
Drop Shipping: Some items are despatched directly from our suppliers. While we strive for speed, we are not liable for external supplier delays.
Lost or Stolen Parcels: In the event of a lost or stolen parcel, we are required to conduct a full investigation with the courier before a replacement or refund can be issued. This is to verify the claim and comply with insurance requirements.
Safe Place Liability: We are not responsible for lost or stolen parcels if a customer requests the goods be left in a “safe place” or with a neighbour.
Third-Party Fulfilment & Forwarding: We accept no responsibility or liability for orders once they have been delivered to a third-party fulfilment centre, freight forwarder, or similar hub. Any subsequent loss, damage, or delay thereafter is strictly between the customer and their chosen forwarder.

Notification Period: You must notify us of your intent to return an item within 14 days (to comply with statutory rights), and goods must be returned to us within 30 days of receipt.
Condition: Items must be unused, in original packaging, and in a resaleable condition.
Exclusions: Custom or special-order items, and products that have already been installed or altered, are non-returnable.
Handling Fee: A 30% restocking fee applies to returns that are no longer required (change of mind).

Inspection: Please inspect all goods immediately.
Reporting: Any damages, defects, or discrepancies must be reported within 3 days of receipt. Claims made after this window will not be accepted as the goods are deemed received in good condition.
Process: Contact us via email with a description and photos of the issue. We will arrange a repair, replacement, or refund as appropriate.

Arrangement: We will arrange all return collections unless explicitly stated otherwise.
Costs: Customers are responsible for return shipping costs unless the item is confirmed as faulty or damaged. All applicable return shipping costs will be deducted from the total refund amount.
Refunds: Once inspected and approved, refunds are issued to the original payment method.