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Privacy Policy

Electrical Wholesale Supplies (Flint) Ltd – Privacy Policy

At Electrical Wholesale Supplies (Flint) Ltd, we are committed to protecting your privacy and handling your personal data with transparency. This policy outlines how we collect, use, and safeguard your information in compliance with the UK GDPR and the Data Protection Act 2018.

1. Data We Collect

We collect information that identifies you as an individual to provide our services. This includes:

  • Identity & Contact Data: Name, postal address, email address, and telephone number.

  • Transaction Data: Details of products you have purchased and payment confirmation (processed securely via third-party providers).

  • Technical Data: IP address, browser type, and operating system, collected automatically via cookies when you visit our site.

  • Account Data: Username and password if you register on our site.

2. Why We Process Your Data

We use your information for the following legal bases:

  • Contractual Necessity: To process and deliver your orders.

  • Consent: To send you marketing emails (which you can opt out of at any time).

  • Legitimate Interests: To improve our website, manage customer service, and protect our business from fraud.

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements.

3. Cookies and Tracking

We use cookies to enhance your experience and analyse web traffic.

  • Essential Cookies: Required for the website to function (e.g., keeping items in your basket).

  • Analytics Cookies: We use Google Analytics to understand how visitors interact with our site. This data is aggregated and does not identify you personally.

  • Management: You can disable cookies through your browser settings, though this may affect site functionality.

4. Sharing Your Information

We do not sell your data. We only share information with trusted third parties necessary to run our business:

  • Couriers: Such as DPD and Royal Mail to deliver your goods.

  • Payment Processors: To securely handle your transactions.

  • IT Support: Providers who maintain our website and server infrastructure.

  • Suppliers: In cases of “drop shipping,” your delivery details are shared with the manufacturer to despatch goods directly to you.

5. Data Retention & Security

  • Security: We use industry-standard technical measures to protect your data from unauthorised access or loss.

  • Retention: We keep your data only as long as necessary for the purposes it was collected (e.g., 7 years for tax and audit purposes).

6. Your Rights

Under UK law, you have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate or incomplete information.

  • Erasure: Request that we delete your data (the “right to be forgotten”).

  • Portability: Move your data to another service provider.

  • Object/Restrict: Object to our processing of your data for specific purposes.

To exercise any of these rights, please contact our Data Controller.

7. Contact Us

For any questions regarding this policy or to make a data request, please contact:

Electrical Wholesale Supplies (Flint) Ltd

Unit 5, Heinzel Park, Flint, Flintshire CH6 5EX

Email: sales@electricalwholesalesupplies.co.uk

Phone: 01352 733200

If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).