At Electrical Wholesale Supplies Flint, we are committed to ensuring that you are satisfied with your purchase. To assist you with any returns, please review our policy below:

Returns and Refunds Policy

General Conditions

1. Eligibility for Returns:

• All goods must be returned in their original condition, unused, and with all original packaging intact.
• A valid proof of purchase (receipt or invoice) is required for all returns.

2. Timeframe for Returns:

   • You must notify us of your intent to return an item within 14 days of receipt.
   • Goods must be returned to our store within 30 days of receipt for a refund or exchange.

3. Condition of Returned Goods:

   • Goods must be checked immediately upon receipt.
   • Any damages, defects, or discrepancies must be reported to us within 3 days of receipt.
   • If damages or defects are not reported within this timeframe, the goods will be considered as received in good condition.
   • Any goods wishing to be returned as no longer required will be charged a handling fee of 30% of the total. 

4. Non-Returnable Items:

   • Custom or special order items.
   • Items that have been installed, altered, or used.
   • Items without original packaging.

Reporting Damages and Defects

1. Inspection upon Delivery:

   • Inspect all items immediately upon receipt.
   • Report any visible damages, defects, or discrepancies to us within 3 days of receipt.

2. How to Report:

   • Contact our customer service team by phone or email to report any issues.
   • Provide a detailed description of the damage or defect, along with photographs if possible.

3. Resolution Process:

   • Once reported, our customer service team will guide you through the process of returning the damaged or defective goods.
   • Depending on the situation, we may offer a replacement, repair, or refund.

Returning Goods

1. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item is damaged.

2. Processing Returns:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3. Restocking Fee:

   • A restocking fee of 30% may apply for returns that are not due to damage or defect.

Contact Us

For any questions or to initiate a return, please contact our customer service team at:

• Phone: 01352 733200
• Email: sales@electricalwholesalesupplies.co.uk
• Address: Unit 5, Heinzel Park, Flint, Flintshire CH6 5EX

Thank you for shopping with Electrical Wholesale Supplies Flint. Your satisfaction is our priority, and we appreciate your cooperation in adhering to our returns policy.